Module 2 - Systems Coaching Competencies - Scrum Alliance® Path to Coaching

LEARNING COMPETENCY OBJECTIVES

Chapter 1 – Entering the System

• 2.1.1   Coach effectively creates a system agreement (Working Agreement, Designed Alliance, etc.) that enables the system to clarify how it will work together and have healthy conflict
• 2.1.2   Coach effectively creates a coaching agreement with the system that clarifies how the coach will work in partnership with the system
• 2.1.3   Coach exhibits effective methods of creating a relationship and trust with the system that enables trusted partnership

Chapter 2 - Observing the System

• 2.2.1   Coach helps the system to identify and understand the system roles present and how they will effectively work with them (inner, outer, hidden)
• 2.2.2   Coach exercises deep democracy in order to ensure that all voices of the system have representation and that marginalized voices are brought forward
• 2.2.3   Coach helps the system to identify and understand the impacts of rank and privilege and assists them in determining how they will best work with them

Chapter 3 - Assessing the System

• 2.3.1   Coach has a method of conducting a System Survey that helps to understand the current state of the system
• 2.3.2   Coach effectively observes the system to gain an understanding of team dynamics, roles, rank and privilege, conflicts, etc.
• 2.3.3   Coach has a strategy for when and how they will utilize Assessment tools to assist the system with continuous improvement planning

Chapter 4 - Empowering the System  

• 2.4.1   Coach reflects to the client the clients stated areas of strength and desired improvement areas
• 2.4.2   Coach supports the client to incorporate change at a pace that is sustainable and consumable for the system
• 2.4.3   Coach maintains a systems perspective
• 2.4.4   Coach allows the client to determine and prioritize desired improvements and changes with input from the coach as appropriate
• 2.4.5   Coach holds the client system to be fully competent, undamaged, resourceful, and not in need of being fixed by the coach

Chapter 5 - Conflict in the System

• 2.5.1   Coach recognizes and encourages healthy engagement in constructive conflict within the system
• 2.5.2   Coach recognizes that healthy conflict in the system brings out the best ideas and solutions
• 2.5.3   Coach encourages every voice of the system to be heard and holds a neutral stance regarding their input.
• 2.5.4   Coach recognizes that each voice of the system is neither positive nor negative, rather they all contain information that is important to the system

Chapter 6 - Managing System Change and Progress        

• 2.6.1   Coach invites the system to reflect on the change it is incorporating and adapt direction or methods for incorporating change into the system
• 2.6.2   Coach partners with the system design short- and long-term goals
• 2.6.3   Coach partners with the system design a plan for accomplishing goals
• 2.6.4   Coach partners with the system identify impediments or potential blockers to the desired changes and to determine how the client will respond as these challenges arise
• 2.6.5   Coach invites the system to determine how it will manage change, communication, and gather feedback from within the system
• 2.6.6   Coach invites the system periodically to reflect on progress and adapt goals, plans, and methods as needed

Chapter 7 - Designing Accountability in the System

• 2.7.1   Coach invites the client system to design the methods of accountability it believes will be most beneficial and empowering to the system
• 2.7.2   Coach invites the client system to determine how it will be responsible for its own growth and change
• 2.7.3   Coach invites the client system to determine how it will empower every aspect of the system to own independent responsibility for its actions
• 2.7.4   Coach encourages the client to explore how actions in one part of the system impact reactions in other parts of the system
• 2.7.5   Coach works with the system in a way that encourages the creation of a healthy future beyond the coach’s engagement with the system