Module 2 - Systems Coaching Competencies - Scrum Alliance® Path to Coaching

18 modules


Course Length
5 hours

Steve Nelson

25 Oct 2019



Welcome to Path to Coaching Module 2, Systems Coaching Competencies. This is a Scrum Alliance® Labs program that describes the Systems Coaching competencies needed by Agile Coaches who want to broaden and deepen their skill and awareness. 

Audience: Existing and aspiring agile coaches, including Scrum Masters, who want to broaden and deepen their coaching skills and awareness.

Note: This is NOT a certification program.​ 

This course is worth 5 SEU credits.



Chapter 1 – Entering the System

  • 2.1.1   Coach effectively creates a system agreement (Working Agreement, Designed Alliance, etc.) that enables the system to clarify how it will work together and have healthy conflict
  • 2.1.2   Coach effectively creates a coaching agreement with the system that clarifies how the coach will work in partnership with the system
  • 2.1.3   Coach exhibits effective methods of creating a relationship and trust with the system that enables trusted partnership

Chapter 2 - Observing the System

  • 2.2.1   Coach helps the system to identify and understand the system roles present and how they will effectively work with them (inner, outer, hidden)
  • 2.2.2   Coach exercises deep democracy in order to ensure that all voices of the system have representation and that marginalized voices are brought forward
  • 2.2.3   Coach helps the system to identify and understand the impacts of rank and privilege and assists them in determining how they will best work with them

Chapter 3 - Assessing the System

  • 2.3.1   Coach has a method of conducting a System Survey that helps to understand the current state of the system
  • 2.3.2   Coach effectively observes the system to gain an understanding of team dynamics, roles, rank and privilege, conflicts, etc.
  • 2.3.3   Coach has a strategy for when and how they will utilize Assessment tools to assist the system with continuous improvement planning

Chapter 4 - Empowering the System  

  • 2.4.1   Coach reflects to the client the clients stated areas of strength and desired improvement areas
  • 2.4.2   Coach supports the client to incorporate change at a pace that is sustainable and consumable for the system
  • 2.4.3   Coach maintains a systems perspective
  • 2.4.4   Coach allows the client to determine and prioritize desired improvements and changes with input from the coach as appropriate
  • 2.4.5   Coach holds the client system to be fully competent, undamaged, resourceful, and not in need of being fixed by the coach

Chapter 5 - Conflict in the System

  • 2.5.1   Coach recognizes and encourages healthy engagement in constructive conflict within the system
  • 2.5.2   Coach recognizes that healthy conflict in the system brings out the best ideas and solutions
  • 2.5.3   Coach encourages every voice of the system to be heard and holds a neutral stance regarding their input.
  • 2.5.4   Coach recognizes that each voice of the system is neither positive nor negative, rather they all contain information that is important to the system

Chapter 6 - Managing System Change and Progress        

  • 2.6.1   Coach invites the system to reflect on the change it is incorporating and adapt direction or methods for incorporating change into the system
  • 2.6.2   Coach partners with the system design short- and long-term goals
  • 2.6.3   Coach partners with the system design a plan for accomplishing goals
  • 2.6.4   Coach partners with the system identify impediments or potential blockers to the desired changes and to determine how the client will respond as these challenges arise
  • 2.6.5   Coach invites the system to determine how it will manage change, communication, and gather feedback from within the system
  • 2.6.6   Coach invites the system periodically to reflect on progress and adapt goals, plans, and methods as needed

Chapter 7 - Designing Accountability in the System

  • 2.7.1   Coach invites the client system to design the methods of accountability it believes will be most beneficial and empowering to the system
  • 2.7.2   Coach invites the client system to determine how it will be responsible for its own growth and change
  • 2.7.3   Coach invites the client system to determine how it will empower every aspect of the system to own independent responsibility for its actions
  • 2.7.4   Coach encourages the client to explore how actions in one part of the system impact reactions in other parts of the system
  • 2.7.5   Coach works with the system in a way that encourages the creation of a healthy future beyond the coach’s engagement with the system

Learning Credits

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Introduction to Systems Coaching
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Chapter 1 Entering the System
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Chapter 1 Quiz
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Chapter 2 Observing the System
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Chapter 2 Quiz
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Chapter 3 Assessing the System
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Chapter 3 Quiz
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Chapter 4 Empowering the System
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Chapter 4 Quiz
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Chapter 5 Conflict in the System
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Chapter 5 Quiz
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Chapter 6 Managing System Change and Progress
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Chapter 6 Quiz
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Chapter 7 Designing Accountability in the System
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Chapter 7 Quiz
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Module 2 Course Survey
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Added 1 day ago, by Nick
Excellent overview of how to work with teams, team-of-teams and enterprise systems.
Added 3 days ago, by Tendayi
Added 3 days ago, by Paul
Amazing course. Well worth the effort to go through. It's a big paradigm mindset change with this whole coaching series. thank you
Added 4 days ago, by Sharmon
This course was very beneficial because it showed me some ways on how I need to remove myself from taking responsibility of the changes being implemented and allow the system to make these changes as well. One thing some coaches do unconsciously is that they look to take credit for the changes that they make. As a coach is it beneficial that we create environments that allow the system to continue to function after the coach is gone. If not, then we will see many systems go back to the same habits while the coach pretty much collected their check and is off to the next engagement like a true consultant. Many times the lines are crossed between consultant and coach and this module gave some really good points as to how and why it should not.
Added 4 days ago, by Vishwapriya
Added 5 days ago, by Arend
Brilliant course! From the start I was able to pick up new ideas for my work. The videos are fantastic training material
Added 6 days ago, by Victor Obonyo
Added 8 days ago, by Vinesh
Another very insightful course.
Added 9 days ago, by Mohamed
Added 9 days ago, by Paul

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