Content
16 modules
Rating
Course Length
1 hour
Instructor
Mallory Albertson
Description
Direct Communication
The second professional coaching competency you will learn about is direct communication.
- What type of language should I use?
- Why should I let the client do the talking?
- How can my observations and intuitions be used to help foster client growth?
Continue through this chapter and you will be able to answer these questions and more.
Objectives
By accomplishing the learning objectives in this lesson, you will be better equipped to recognize key aspects that allow you to communicate well with your clients.
After completing all the components of this course, you will be able to...
- (1.2.1) ...use language that is generally clear and concise.
- (1.2.2) ...allow the client to do most of the talking.
- (1.2.3) ...allow the client complete speaking without interrupting unless there is a stated coaching purpose to do so.
- (1.2.4) ...share observations, intuitions, comments, thoughts, and feelings to serve the client’s learning or forward movement.
- (1.2.5) ...share observations, intuitions, comments, thoughts, and feelings without any attachment to them being right.
- (1.2.6) ...use the client’s language or language that reflects the client’s way of speaking.
Learning Credits
SEUs
1.0
1.
Welcome
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2.
Pre-Assessment
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3.
Using Clear and Concise Language
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4.
Review What You Learned
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5.
Letting the Client Talk
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6.
Am I Letting the Client do Most of the Talking?
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7.
Avoiding Interruptions
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8.
When Might it be Alright to Interrupt?
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9.
How Sharing Can Promote Forward Momentum
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10.
Considerations for Sharing With Your Clients
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11.
Sharing Without Being Attached
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12.
Mirroring the Client's Way of Speaking
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13.
Thinking About What to Mirror
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14.
Direct Communication Practice
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15.
Post-Assessment
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16.
Course Survey
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