Active Listening (Expanded Version)

Content
15 modules

Rating

Course Length
1 hour

Instructor
Steve Nelson

Released
17 May 2019

Description

When you learn communication skills, one of the main topics you are taught has to do with active listening skills. However, in this course, and in coaching, active listening is more than basic listening skills. For a coach, this is you demonstrating that you are actively listening to your client in that coaching session and being responsive to what you are hearing them say.

  • What does active listening look like for a coach?
  • Why should I pay attention to what my clients say and how they say it?
  • What can I ask to inquire about what I hear in a coaching conversation?
  • Why is it important to create space for clients to think?

Continue through this course and you will be able to answer these questions and more.

Objectives

By accomplishing the tasks in this course, you will be better equipped to use active listening to engage with your clients by inquiring about how they speak, what they say, and how they perceive the world.

After completing all the components of this course, you will be able to...

  • (1.6.1) ...describe how to customize questions based upon what you are learning about the client and their situation.
  • (1.6.2) ...explain how to inquire about or explore the client’s use of language, tone of voice, the pace of speech, or inflection as appropriate.
  • (1.6.3) ...describe how to inquire about and explore client behavior. 
  • (1.6.4) ...identify how to ask the client questions about how they perceive the world.
  • (1.6.5) ...express the importance of giving a client time to think.

Learning Credits

SEUs
1.0
1
Welcome
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Pre-Assessment
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Customization
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Customizing Questions for Your Client
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Inquiring About the Client's Speech
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What Can I Learn From the Way this Client is Speaking?
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Exploring Client Behavior
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Deciding What to Ask
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The Client's Perception of the World
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Types of Perceptions
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Think Time
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The Benefit of Providing Think Time
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Active Listening Practice
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Post-Assessment
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Course Survey
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